Time frame for all custom-made orders is currently around 2.5-3 weeks for the production and delivery, dependent on your location (excludes Available Now models).
We offer Free Shipping within New Zealand, including rural areas (no minimum spend).
Shipping to Australia is calculated during checkout. Please don't hesitate to contact us if you have any questions. We usually reply within 1-3 hours.
After you place an order, you will receive an email confirmation and if any of your details are incorrect or you want to change something in your order, please notify us as soon as possible.
If you live in a rural area, the time frame for delivery may be slightly longer. Public holidays can also affect the delivery schedule. Closer to a delivery day, you will receive a confirmation email from us with tracking information, stating that the parcel is on its way to you with a local courier.
We use Mainfreight shipping company for large air tracks. Courier Post and Fastway for lighter parcels.
We ship worldwide too. Email us to get a quote.